FAQ

Where do you ship?
Currently, we ship across New Zealand. We're actively exploring international shipping options. Stay tuned for updates.

How long will my order take to arrive?
Most of our products—excluding mats—require a crafting time of 3–4 business days. As a small-batch operation, we build most items to order. Due to increased demand, you can currently expect delivery within 10 working days. We appreciate your patience and support as we scale up production!

Are your terrains WTC compatible?
Yes, our terrain sets are designed with World Team Championship (WTC) compatibility in mind, ensuring a tournament-ready experience straight out of the box.

Do you offer custom colours or terrain sizes?
At this stage, we don’t offer custom colours or sizing. However, we’re always developing new designs and welcome your feedback.

Can I return or exchange my item?
We do not accept returns for change of mind. However, if your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and a description of the issue, and we’ll make it right.

My order arrived damaged. What should I do?
Please email us with clear photos of the damage and your order details. We’ll review it and resolve the issue promptly.

Can I customise the Tactical Box?
Absolutely. You can add a name, logo, or custom text to the cover and dice tray. We require a high-resolution or vector file for logos. A small additional cost applies. We’ll be in touch post-purchase to confirm the details.